'Email, password, or mobile number doesn't look right'
'Email, password, or mobile number doesn't look right'
Your password may be wrong. Choose Get One-Time Code and enter the 6-digit code HBO Max emails you. If you used a mobile number, make sure it’s correct and already added to your account.
'That doesn't look right' or 'Can't Sign In'
'That doesn't look right' or 'Can't Sign In'
HBO Max didn’t find an account with that email. Choose Edit Email Address to try another one, or choose Connect Your Provider if you get HBO Max through a provider.
'Can't verify your subscription'
'Can't verify your subscription'
If you subscribed through an app store or HBOMax.com, check that your subscription is active. If you subscribed through a provider, sign in to the provider’s website and confirm HBO Max is in your package.
'{Provider} needs you to sign in again'
'{Provider} needs you to sign in again'
Choose Connect Your Provider, scan the QR code or enter the 6-digit code at hbomax.com/tvsignin, choose your provider, and sign in with your provider account.
'Welcome back'
'Welcome back'
Your account doesn’t have an active subscription. Renew it, then sign in again.
'Your device time is out of sync'
'Your device time is out of sync'
Set the correct date and time on your TV device in its system settings, then try again.
Can't solve the Captcha puzzle
Can't solve the Captcha puzzle
Choose Restart to try again or Audio Challenge to verify another way. If it still fails, sign in on a different device.