> ## Documentation Index
> Fetch the complete documentation index at: https://hbomax-helpcenter.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# What HBO Max TV Sign-In Error Messages Mean and How to Fix

> Understand HBO Max sign-in errors on TV, including 'doesn't look right', 'can't verify your subscription', 'device time is out of sync', and Captcha issues.

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HBO Max shows a specific message when sign-in fails on your TV. Find the message you see below for its cause and the fix.

<AccordionGroup>
  <Accordion title="'Email, password, or mobile number doesn't look right'">
    Your password may be wrong. Choose **Get One-Time Code** and enter the 6-digit code HBO Max emails you. If you used a mobile number, make sure it's correct and already added to your account.
  </Accordion>

  <Accordion title="'That doesn't look right' or 'Can't Sign In'">
    HBO Max didn't find an account with that email. Choose **Edit Email Address** to try another one, or choose **Connect Your Provider** if you get HBO Max through a provider.
  </Accordion>

  <Accordion title="'Can't verify your subscription'">
    If you subscribed through an app store or HBOMax.com, check that your subscription is active. If you subscribed through a provider, sign in to the provider's website and confirm HBO Max is in your package.
  </Accordion>

  <Accordion title="'{Provider} needs you to sign in again'">
    Choose **Connect Your Provider**, scan the QR code or enter the 6-digit code at **hbomax.com/tvsignin**, choose your provider, and sign in with your provider account.
  </Accordion>

  <Accordion title="'Welcome back'">
    Your account doesn't have an active subscription. Renew it, then sign in again.
  </Accordion>

  <Accordion title="'Your device time is out of sync'">
    Set the correct date and time on your TV device in its system settings, then try again.
  </Accordion>

  <Accordion title="Can't solve the Captcha puzzle">
    Choose **Restart** to try again or **Audio Challenge** to verify another way. If it still fails, sign in on a different device.
  </Accordion>
</AccordionGroup>

## If that didn't work

Contact HBO Max through the official [HBO Max Help Center](https://help.hbomax.com) and include the exact error text.

## Related articles

* [Can't sign in to HBO Max on your TV](/troubleshooting/cant-sign-in)
* [TV code not working](/troubleshooting/tv-code-not-working)
* [Connect your provider](/sign-in/connect-provider)


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